Terms & Conditions

Our services

Golden Touch provides residential and commercial cleaning services, including standard cleaning, deep cleaning, move-in/move-out cleaning, Airbnb turnover cleaning, commercial cleaning, and post-construction cleaning.

Service descriptions on this website are for general information. The exact scope of each job is confirmed with you before or when the service begins.

Quotes and pricing

Estimates requested through this website are free and are based on the information you provide. An estimate becomes the final price only after we have reviewed the property or confirmed the scope of work.

If the condition, size, or scope of the property differs materially from what was described, we will contact you to confirm any price change before continuing.

Scheduling, cancellations, and rescheduling

Please give us at least 24 hours' notice to cancel or reschedule an appointment at no charge.

Cancellations made with less than 24 hours' notice, or an appointment where nobody is available to grant access, may be charged for the scheduled service. We will always try to accommodate changes when we can.

Access and safe conditions

You must make the property accessible at the scheduled time and ensure it is safe to clean: working water and electricity, no hazardous materials, and pets secured.

If the property is inaccessible, or conditions are unsafe or materially different from the quote, we may pause or reschedule the service and will contact you.

Satisfaction guarantee

If you are not satisfied with any area of the cleaning, contact us within 24 hours of the service and we will re-clean that area free of charge.

Payment

Payment is due when the service is completed. We accept Zelle and cash.

Claims and damage

If you believe we damaged something during a cleaning, contact us as soon as possible with details and photos. We will investigate promptly and, where our work caused the damage, make it right under our insurance.

Please secure or remove jewelry, cash, documents, and fragile or sentimental items before the service.

Limitation of liability

To the maximum extent permitted by law, Golden Touch's total liability for any claim related to a service is limited to the amount you paid for that service. We are not liable for indirect, incidental, or consequential damages.

Nothing in these Terms limits our liability for gross negligence or willful misconduct, or any liability that cannot be limited under North Carolina law.

Insurance

Golden Touch maintains liability insurance for the services it provides.

Website content and intellectual property

All content on this website — text, images, logos, and design — belongs to Golden Touch or its licensors and may not be used without permission.

Photographs of client homes are published only with the client's consent, and never with personal documents, addresses, or faces visible.

Governing law and disputes

These Terms are governed by the laws of the State of North Carolina.

If a dispute arises, we will first try to resolve it in good faith through direct communication. If it cannot be resolved, the courts located in Iredell County, North Carolina will have jurisdiction.

Severability and entire agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions stay in effect.

These Terms, together with our Privacy Policy, are the entire agreement regarding your use of this website and our services.

Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with an updated date.

Contact

Golden Touch Cleaning Services — Mooresville, North Carolina.

Email: alba.rodriguez@goldentouchinfo.com · Phone: (603) 820-3904.

If you have questions about this document or how your information is handled, write to us and we will respond.